Suche
Schließen
  1. Startseite
  2. Forum
  3. API users
  4. Missing Pics
Übersicht der Foren Alle Einträge

Missing Pics

  • scindedawk
    Account geschlossen
    PRO

    23 Beiträge

    Vereinigte Staaten

    We list items using the API. Its used to work correctly but now when we try to list items the pics don't show up. Please see the following item

    719783905

    [type] => fixedPrice
    [item] => Array
    (
    [id_country] => 0
    [id_category] => 23829
    [fixed_price] => 116.99
    [currency] => EUR
    [title] => COLLECTION OF SUDAN SELECTED STAMPS FROM 1897 to 1972 IN AN ALBUM
    [description] => <![CDATA[COLLECTION OF SUDAN SELECTED STAMPS FROM 1897 to 1972 IN AN ALBUM...]]>
    [personal_reference] => ALBG01-SU
    [qty] => 1
    [renew] => 1
    [duration] => 28
    [images] => Array
    (
    [0] => Link (https)
    [1] => Link (https)
    [2] => Link (https)
    [3] => Link (https)
    [4] => Link (https)
    [5] => Link (https)
    [6] => Link (https)
    [7] => Link (https)
    [8] => Link (https)
    [9] => Link (https)
    [10] => Link (https)
    [11] => Link (https)
    )

    )
  • @thomas
    Account geschlossen

    348 Beiträge

    Belgien

    Dear scindedawk,

    I can see in our logs that there was indeed an error while downloading images from your server. However, I can not detail the reason for these errors because the logs lack precision.

    I managed to import your images without any problem which makes me say that it may be due to a temporary unavailability.

    Have you encountered any new problems since?
    You can try to import the images again by updating the item Link (https)

    Kinds Regards,
  • scindedawk
    Account geschlossen
    PRO

    23 Beiträge

    Vereinigte Staaten

    Sir this is an on going problem we have been having for a month or so. We have had to end thousands of items. The current items for which there are no images are --

    719779012 PKEX-66 no images
    719779009 PKEXP2-41 no images
    719779021 PKEX-66 no images
    719779024 PKEX-31 no images
    719779030 F070219-09 no images
    719779027 F070219-09 no images
    719779039 PKEXP2-SA4 no images
    719779036 PKEXP2-SA4 no images
    719779054 PKEX-69 no images
    719779060 C060916-40 no images
    719779063 ALBG01-CARS no images
    719779078 ABGR-EG1 no images
    719779075 ABBL010718 no images
    719779081 ABBL010718 no images
    719779084 ABBL010718 no images
    719782063 PKEX-05 no images
    719783152 PKEX-39 no images
    719783905 ALBG01-SU no images

    We have thousands of items, we cannot update them manually.
  • @thomas
    Account geschlossen

    348 Beiträge

    Belgien

    Is this the case for all the items that you list?
    If not, do you list them by package?

    It can be due to the rate limit of your cdn. I read that Shopify could only accept 1000 non-read requests per hour.
    In this case, we can consider working on a solution from our side to prevent this from happening again.


    Kind regards,
  • scindedawk
    Account geschlossen
    PRO

    23 Beiträge

    Vereinigte Staaten

    Yes there are no pics for all items. Even if I list just 10 items the pics are missing. For that reason I do not believe this is a throttling issue from Shopify. Also we list on ebay and there is no issue.

    You should enhance the logging at your end to figure out exactly what is going on and debug it. We are happy to help in any way we can. Also if you propose any changes we are happy to make them.

    But effectively as things stand we do not have a way to list items on delcampe. Till this issue is resolved.
  • @thomas
    Account geschlossen

    348 Beiträge

    Belgien

    Yes there are no pics for all items. Even if I list just 10 items the pics are missing. For that reason I do not believe this is a throttling issue from Shopify. Also we list on ebay and there is no issue.

    You should enhance the logging at your end to figure out exactly what is going on and debug it. We are happy to help in any way we can. Also if you propose any changes we are happy to make them.

    But effectively as things stand we do not have a way to list items on delcampe. Till this issue is resolved.
    • Erstellt am 19.02.2019 um 11:02
    • #967624
    I will improve logging on our side and I will keep you informed.

    Sorry for the inconvenience,
  • scindedawk
    Account geschlossen
    PRO

    23 Beiträge

    Vereinigte Staaten

    Ok no problem. Please keep us posted. We are eager to start listing again.
  • @thomas
    Account geschlossen

    348 Beiträge

    Belgien

    Ok no problem. Please keep us posted. We are eager to start listing again.
    • Erstellt am 20.02.2019 um 14:46
    • #968029
    Dear Scindedawk,

    New logs have been deployed as well as a modernization of our image download tool.
    Can you try again to list items and keep me informed of the result (success or not) ?

    I sincerely hope that it will solve the problem.

    Kind Regards
  • scindedawk
    Account geschlossen
    PRO

    23 Beiträge

    Vereinigte Staaten

    We enabled our lister yesterday and will keep you posted onm results.

Werden Sie Mitglied der Sammler-Community!

Anmelden Einloggen